What Is a Virtual Phone System? (+How It Benefits You)

Virtual phone community 

 

  In this article we'll go through all the ins and outs of a virtual phone system. A virtual phone system handles calls in a similar way to atraditional phone system, but instead uses the cloudto make and receive calls. It's different from a traditional business phone system that needs to have a brand new set of wires, cables, and desk phones installedwithin a designated location. Instead of landlines at your office, phone calls come throughyour internet connection. Therefore, a virtual phone system can be set up using the hardware you've already got in your building without additional costs. Cloud phone systems have online servers to manage and route calls, rather than a physical serverto desk phone connection that gets wired in. It's more cost effectiveand easier for remote teams to manage their business communication with a virtual phone number. A virtual phone system works alongside a toll free or local phone number, giving your callers aprofessional greeting once they're on the line. The greeting will ask themwhat they need help with and direct them to the best agent to handle their inquirywithout any interruption using a feature known as call routing. You can choose to take thecall on your desk phone, computer, landline, or mobile device. Your callers won't notice adifference on any of them. Also if you're not ableto take the incoming call, you can have the option to direct it to an agent that is readily available. If you do miss a call, the virtual phone system can transcribe the voicemails for you and then send them your way via email so you can read through them subsequent time you discover some free time. Virtual phone systems are easy to set up, they're relatively low cost compared to a traditional landline service, they allow for flexible phone numbers, you can take calls on multiple devices, and you'll have accessto built in analytics that help you monitor your teams progress. A virtual phone system may be a good fit for your business ifyou're paying too much for a wired phone system, you have staff working remotely, or you need several peopleon the same conference call, but don't have that capability. If you're ready to learn more about how a virtual phone system can help your business communication, check out our blog post linked in the description below. Also if you found the informationin this video helpful, remember to subscribeto the YouTube channel and turn on notificationsto stay in the loop. Again, this is Tom with Nextiva and we'll see you next time.